Resources for cleaners
Welcome to CAF’s Resources for Cleaners – on this page you will find clear and reliable information on superannuation, pay entitlements, workplace rights, and CAF worker engagement. Whether you’re new to the industry or a seasoned professional, this site is designed to empower you with the tools and knowledge needed to navigate your rights at work.
New building certification
As part of a building or precinct’s first CAF certification, cleaners are invited to attend a meeting to provide workplace feedback. Here is a video about what to expect.
Annual health checks
As part of a building’s annual health check, cleaners are invited to attend a meeting to provide workplace feedback. Here is a video about what to expect.
Hours of Work
This United Workers Union factsheet outlines essential rights for cleaners, including minimum engagement hours, broken shifts, overtime, and breaks between shifts. Cleaners are entitled to specific minimum hours based on the size of the area they clean, additional pay for broken shifts, and overtime pay for working beyond standard hours.
Meal and Rest Breaks
This United Workers Union covers cleaners’ rights around meal and rest breaks across different shift types, including day workers, workers on morning and evening shifts, and overtime. Cleaners are also provided with guidance on what to do if they’re not getting their break entitlements.
Fixing Incorrect Payments
This United Workers Union factsheet provides a step-by-step guide for cleaners on addressing incorrect payments. It advises contacting payroll first, keeping detailed records of communications, and following up if necessary. If the issue remains unresolved, cleaners are encouraged to contact their union for assistance.
Toilet Cleaning Allowance
This United Workers Union factsheet explains the toilet cleaning allowance for cleaners. If required to clean toilets for a major part of any shift, cleaners are entitled to an allowance.
Cleaning Services Pay Guide
The United Workers Union Cleaning Services Pay Guide will let you know what pay and allowances you are entitled to, if you’re employed under the Cleaning Services Awards.
Payslip Helper
This United Workers Union factsheet is guide that will assist you to check that your payslip is correct.
Workplace Health and Safety
This United Workers Union factsheet outlines cleaners’ rights to a safe workplace under Work Health and Safety laws. It covers the provision of appropriate PPE, training on equipment and chemical use, and ensuring adequate time for tasks. The factsheet also addresses what to do if safety concerns arise, advising cleaners to speak with their supervisor or union delegate.
Sick and Personal Leave
This United Workers Union factsheet outlines cleaners’ entitlements to 10 days of paid personal/carer’s leave per year. It covers the notice period for taking leave, required evidence, and statutory declarations. The document also addresses employer requests to attend medical appointments or contact doctors.
About your super factsheet
Superannuation, or ‘super,’ is a way to save money for retirement. This factsheet explains what super is, how and when you can access it, how to keep track of it, and more.
Claiming super when you leave Australia factsheet
Not sure how to claim your super when you leave Australia? Temporary residents can apply for a Departing Australia Superannuation Payment (DASP) after leaving. This factsheet explains how.