What is CAF Building Certification?

CAF Certification is an independent assessment of a building’s cleaning supply chain against our rigorous 3, 4 and 5 Star Standards. We are currently taking applications for our benchmark 3 Star Standard, which incorporates these key assessment areas:

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Labour

Wages, job security and the right to work in Australia.

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Responsible Contracting

Ethical pricing, responsible subcontracting and transparency of contracts.

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Workplace Health & Safety

A safe working environment including relevant insurances and WH&S procedures.

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Financial Viability

The financial checks and balances undertaken when engaging cleaning contractors.

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Worker Engagement

Education and consultation with cleaners including freedom of association.

CAF Icon Remediation
Remediation

Investigation and resolution of compliance issues throughout the cleaning supply chain.

View our 3 Star Standard

Why should you certify your building with CAF?

A CAF Star rating on a building provides assurance to investors, building owners and their tenants that cleaning services at that building are being procured, managed, and delivered in a manner that foregrounds respect for cleaners’ labour rights.

Through CAF Certification, stakeholders benefit in the following ways:

For property owners and investors, CAF:

  • ensures that you and entities in your supply chain aren’t inadvertently supporting unlawful labour practices;
  • minimises time spent assessing tenders and managing contracts;
  • drives the delivery of cleaning services that attract and retain tenants;
  • inclusion in Modern Slavery Act statements; and
  • reduces the risk of being involved in a contravention of workplace laws through accessorial liability provisions under section 550 of the Fair Work Act.

For building managers, CAF:

  • provides tools to deliver and maintain competitive and compliant cleaning contracts to property owners;
  • ensures that entities are not inadvertently supporting unlawful labour practices; and
  • reduces the risk of being involved in a contravention of workplace laws through accessorial liability provisions under section 550 of the Fair Work Act.

For cleaning contractors, CAF:

  • contributes to a sustainable future for the cleaning industry by balancing price and performance instead of rewarding ‘rock-bottom’ pricing; and
  • recognises those participants that are adopting better and best practices within the cleaning industry.

For cleaners, CAF:

  • ensures correct wages, rights and entitlements have been applied in the workplace
  • helps drive improvements in labour standards; and
  • gives a voice in upholding quality cleaning and decent work.

For tenants, CAF:

  • provides quality cleaning by experienced cleaners who are respected and safe at work and are receiving their minimum legal pay and entitlements;
  • minimises the risk of potential reputational damage for significant tenants where exploitation of cleaners is uncovered;
  • inclusion in Modern Slavery Act statements; and
  • demonstrates ethical sourcing strategies and company due diligence over indirect supply chains.

Simple steps to CAF Certification

(1) Audit and Worker Engagement

CertificationSteps Banner Images 1261x542pxCAF will appoint an auditor to assess cleaners’ employment records and conduct the supply chain audit against the CAF 3 Star Standard. CAF will assess the pricing schedule for the building to verify whether the cleaning contract is sustainably priced in a manner that enables the payment of cleaners’ wages and entitlements and allows for safe productivity limits.

At the same time as the desk-based audit takes place, CAF undertakes worker engagement with cleaners at the building in order to verify compliance with labour standards. This includes face to face meetings in paid time, a survey about cleaners’ working conditions, and the nomination of a CAF Representative. 

CAF’s worker engagement processes and remediation processes are codifed in the CAF Worker Engagement Protocol and the CAF Remediation Procedure which have been devised in consultation with stakeholders from government, academia, business, and the cleaning workforce and their union, on the basis of tripartite cooperation to protect, respect and remedy workers’ human rights. 

Through the worker engagement process, there is a possibility that issues will be raised by cleaners that may require further investigation. Depending on the classification of any issues reported by cleaners CAF will liaise with relevant stakeholders to ensure that appropriate investigation and remediation occurs in a manner that protects cleaners’ anonymity and mitigates the risk of negative repercussions for speaking up. The CAF Remediation Procedure outlines the processes to be followed by CAF and by relevant supply chain stakeholders and is based on best-practice methods to provide:

  • assurance of remediation, 
  • access to justice for cleaners, 
  • improvements to employment practices, and 
  • other proactive risk mitigation strategies to ensure that labour rights violations reported by workers are addressed in a manner that promotes sustainable compliance, and supply chain transparency and accountability.

(2) Assessment

The CAF Certification Panel will consider both the audit report and the worker engagement report to determine whether, or to what extent, the building has qualified for CAF certification.

The CAF Certification Panel will provide advice on any steps that may be required to be taken pre- and post-certification to demonstrate compliance with the CAF Standard. Stakeholders will also receive copies of the audit report and worker engagement report (which may include additional suggestions for stakeholders to implement in order to meet best practice), as well as any material relevant to investigations conducted about particular issues that may have been identified at the site (including reports from the cleaning contractor and the union).

If stakeholders are required to take particular steps prior to the building being certified, they will need to demonstrate and provide evidence to CAF that they have implemented the recommendations within the specified timeframes before achieving certification.

(3) Certification

Once a 3 Star CAF rating has been awarded, the applicant will be provided with a certificate and access to CAF branding (subject to the terms of the CAF Licensing Agreement and trademark usage guidelines). CAF will work with stakeholders at the building to promote certification across CAF’s channels.

(4) Ongoing Compliance

In order to maintain certification, stakeholders must demonstrate ongoing compliance over the 3-year certification period. This will help to ensure that compliance is not simply determined at a moment in time but is sustainable and verifiable throughout the certification period. CAF’s ongoing compliance tools and mechanisms also ensure that there are clear processes in place that allow stakeholders to raise and address any issues that impact on cleaners’ labour rights that may arise during the certification period. 

CAF conducts annual health checks after the first and second year of certification, reprising the worker engagement process, seeking evidence of implementation of CAF recommendations, and conducting a payroll compliance check. 

CAF’s ongoing compliance and annual health check processes ensure that CAF certification provides a much higher level of assurance and sustainable compliance than a point in time audit.

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“The management team at 720 Bourke is thrilled to have achieved a CAF 3 Star Standard certification. This collaborative achievement demonstrates our commitment to improving labour standards across the cleaning industry. We at 720 Bourke are pleased to support best-practice initiatives and ensure our on-site cleaning staff are working in a safe environment with fair work conditions. We would like to congratulate all parties involved.”
JLL – 720 Bourke Precinct Management

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