About the Cleaning Accountability Framework

The Cleaning Accountability Framework (CAF) was born out of a recognition that ending exploitation of cleaners needs a whole of industry approach. As a result, business, union, government, academics and industry associations came together to form CAF and continue to drive our organisation today. Find out more about our partners here.

We are one of the world’s first worker-driven social compliance schemes

With an increased focus on Modern Slavery in supply chains, our Certification Scheme is a tangible measure business can take to slavery proof their supply chains.

CAF does ‘worker engagement’ as opposed to ‘social auditing’. While social auditing generally involves interviews with workers as part of an audit process, CAF’s worker engagement goes well beyond a social audit as it is designed to enhance worker agency. Worker engagement is essential to obtain greater buy-in from cleaners when it comes to improving labour conditions, and therefore leads to long-lasting improvements in compliance conditions compared to a point in time audit.

We collaborate with the entire supply chain

While collaboration is not new, the type of collaboration CAF benefits from is unique – our diverse stakeholders work together to advocate for sustainable change in the cleaning industry. The CAF Certification Scheme works because it has been built by all of these stakeholders, thereby making it truly fit for purpose.

Our mission

Our mission is to end exploitation in property services and improve work standards. We do this by:

  • supporting sustainably priced and efficient cleaning services
  • ensuring compliance with workplace laws and regulations
  • engaging workers and contractors
  • fostering accountability and transparency in cleaning supply chains
  • recognising stakeholders who have implemented best practice standards.

Our vision

To make responsible procurement and ongoing management of supply chains the norm.
To give workers a voice and agency in improving workplace conditions.
To demonstrate the value of an improved work environment as a result of the above.

Our values

AboutPageIcons Integrity

Integrity

AboutPageIcons Collaboration

Collaboration

AboutPageIcons Leadership

Leadership

AboutPageIcons Respect

Respect

Our governance

CAF is an independent not-for-profit organisation. CAF is incorporated under the Victorian Associations Incorporation Reform Act 2012. CAF is governed by a Steering Committee that draws together property owners and managers, cleaning companies, industry representatives, the Fair Work Ombudsman and United Workers Union – the union representing cleaners. CAF has an independent Chair and its day to day operations are managed by the CAF Secretariat.