Cleaning Accountability Framework

The Cleaning Accountability Framework (CAF) is an independent, multi-stakeholder initiative that seeks to improve labour and cleaning standards in Australia. CAF promotes the adoption of best practice throughout the cleaning supply chain by certifying sites and awarding star ratings. The CAF certification scheme incorporates fair contracting principles and decent labour standards.


    • supports sustainable business models and responsible contracting practices
    • helps site owners and investors manage risk
    • assists tenants by ensuring they benefit from quality cleaning services
    • improves the employment conditions of cleaners.


CAF works with property owners to ensure they have visibility of the standards in their cleaning supply chain. CAF works directly with cleaners and their workplace representatives to ensure that CAF standards are being met, identifying where practices need to be changed, and recognising and rewarding best practice through use of a star rating system.

A growing body of evidence suggests that there is a need for a consistent approach to issues associated with the employment standards of cleaners and viability of business models in the cleaning industry. These issues can

  • result in sham contracting arrangements giving rise to legal risks
  • disrupt tenant operations
  • lead to underpayments and loss of superannuation for cleaners
  • create uncertainty and financial hardship for cleaners.


CAF builds on the work industry stakeholders have already undertaken to promote the uptake of quality cleaning services through the adoption of fair contracting principles and decent labour standards.